Speakers

Oswaldo Mestre Jr

Chief Service Officer & Director of Citizen Services

City of Buffalo, NY

Bio

Lawrence Mitchell

Chief Customer Officer

Sumo Salad

David Wylie

Manager Planning & Performance Health Contact Centre

QLD Health

Bio

Tanya Pratt

Manager Student Services & Support, CRM & Contact Centre

TAFE NSW

Martha Carr

Manager Client Contact Centre

Department of Education & Training Victoria

Bio

Mark Sullivan

Head of Client Services

Civil Aviation Safety Authority

Bio

Roy Hazelwood

Manager Customer Contact Centre & Reception

Anglicare

Craig Mendel

Head of Customer Success & Support

Tyro

Bio

Luke Jamieson

CEO

Playfulli

Bio

Todd Gorsuch

CEO

Customer Science

Bio

Ronnie Murray

Director Customer Contact

Smart Service Queensland

Bio

Emily Bayford

Contact Centre Channel Manager

AustralianSuper

Bio

Hugh Greenough

GM Student Services

TAFE NSW

Sarah Johnson

Head of Student Services Digital

TAFE NSW

Roy Hazelwood

Manager Customer Contact Centre & Reception

Anglicare

Bio

Anthony Scott

Director

SimplyAI