Speakers

Oswaldo Mestre Jr

Chief Service Officer & Director of Citizen Services

City of Buffalo, NY

Bio

Kate Fowler

Assistant Commissioner- External Service Delivery and Strategy

Australian Taxation Office

Bio

Susan Ferguson

Director Contact Centres

ServiceNSW

Joan Brierly

Director Customer Service Delivery Driver and Vehicle Services

WA Transport

Lawrence Mitchell

Chief Customer Officer

Sumo Salad

David Wylie

Manager Planning & Performance Health Contact Centre

QLD Health

Bio

Kathy Hourigan

General Manager of Customer Services

Sydney Water

Lindsay Whelan

Manager

Quitline Victoria

Bio

Tanya Pratt

Manager Student Services & Support, CRM & Contact Centre

TAFE NSW

Martha Carr

Manager Client Contact Centre

Department of Education & Training Victoria

Bio

Mark Sullivan

Head of Client Services

Civil Aviation Safety Authority

Bio

Geoff Wigglesworth

Customer Service Centre Manager

City West Water

Bio

Roy Hazelwood

Manager Customer Contact Centre & Reception

Anglicare

Kristina Pushik

Project Service Manager

NIB

Craig Mendel

Head of Customer Success & Support

Tyro

Bio

James Coorey

Manager Customer Experience and Recreation

City of Canterbury-Bankstown

Bio

David Daley

General Manager Member Engagement

ESS Super

Bio

Paul Morrice

Contact Centre Manager

Commonwealth Superannuation Corporation

Bio

Luke Jamieson

CEO

Playfulli

Bio

Todd Gorsuch

CEO

Customer Science

Bio

Brad Shaw

CEO

LivePro

Bio

Alex Boland

Director ANZ Operations

COPC

Bio

Jasmyne Munro

Head of Customer Experience

Lake Macquarie City Council

Bio

Ronnie Murray

Director Customer Contact

Smart Service Queensland

Bio

Emily Bayford

Contact Centre Channel Manager

AustralianSuper

Bio

Hugh Greenough

GM Student Services

TAFE NSW

Sarah Johnson

Head of Student Services Digital

TAFE NSW

Roy Hazelwood

Manager Customer Contact Centre & Reception

Anglicare

Bio