Speakers

Kate Fowler

Assistant Commissioner- External Service Delivery and Strategy

Australian Taxation Office

Bio

Susan Ferguson

Director Contact Centres

ServiceNSW

Monica Waters

Director Defence Customer Access Management

Department of Defence

Joan Brierly

Director Customer Service Delivery Driver and Vehicle Services

WA Transport

Lawrence Mitchell

Chief Customer Officer

Sumo Salad

David Wylie

Manager Planning & Performance Health Contact Centre

QLD Health

Kathy Hourigan

General Manager of Customer Services

Sydney Water

Lindsay Whelan

Manager

Quitline Victoria

Tanya Pratt

Manager Student Services & Support, CRM & Contact Centre

TAFE NSW

Martha Carr

Manager Client Contact Centre

Department of Education & Training Victoria

Mark Sullivan

Head of Client Services

Civil Aviation Safety Authority

Geoff Wigglesworth

Customer Service Centre Manager

City West Water

Roy Hazelwood

Manager Customer Contact Centre & Reception

Anglicare

Kristina Pushik

Project Service Manager

NIB

Craig Mendel

Head of Customer Success & Support

Tyro

James Coorey

Manager Customer Experience and Recreation

City of Canterbury-Bankstown

David Daley

General Manager Member Engagement

ESS Super

Paul Morrice

Contact Centre Manager

Commonwealth Superannuation Corporation

Luke Jamieson

CEO

Playfulli

Todd Gorsuch

CEO

Customer Science

Libby Ewing-Jarvie

Head of Business Services

Datacom

Brad Shaw

CEO

LivePro

Alex Boland

Director ANZ Operations

COPC

Oswaldo Mestre Jr

Chief Service Officer & Director of Citizen Services

City of Buffalo, NY

Jasmyne Munro

Head of Customer Experience

Lake Macquarie City Council